How does it work
Renting and Returning a Bike
Riding has added value
Bike Lanes & Routes
Sale of riding gear
Important rules to remember
My Charges History
(For all subscription types)
Paying User ID:
Credit card last 4 digits:
Subscriptions & Rates
How does it work
I cannot dial a quick-dial number form my phone.
How can I buy an annual subscription?
How much does the annual subscription cost?
Will my subscriber key work also in Ramat Gan and Givatayim?
Why didn’t I see the discount I’m entitled to as a city resident, when I purchased the subscription?
Is there any other fee other than the subscription fee?
I bought an annual subscription via the website. Can I start riding immediately?
When does my subscription become valid?
How many subscriptions can I buy using a single credit card?
When and how can I receive the subscriber key?
When my subscription runs out, will it expire automatically?
How can I renew my subscription?
Can I suspend or transfer the annual subscription?
How can I restore or reset a password?
Can I take more than one bicycle with one Tel-O-Fun key?
My Tel-O-Fun key doesn’t work. What should I do?
I lost my subscriber key.
What kinds of access cards are there and how much do they cost?
How can I buy an access card?
When I buy an access card, am I also charged a deposit?
Are there additional charges beyond the access card?
How much will usage cost me beyond the 30 minutes?
Can I take more than one bicycle with one Tel-O-Fun access card?
How many access cards can I buy using a single credit card?
If I haven’t got a rental slip and I have bought an access card, how can I identify myself at the terminal for further rentals?
Which credit cards can I use to buy an access card?
Tell me a bit more about the bicycles.
From what age can Tel-O-Fun be used?
Must I wear a helmet?
What should I do if the bicycle I have taken is out of order or if it breaks down while I’m on route?
How can I report a broken or abandoned bicycle?
Am I insured via your service while I’m riding?
Can I carry an extra person or child on the bicycle?
How do you release and return a bicycle at the stations?
I have received an SMS informing me that the bicycle I have returned has not been locked. What should I do?
How can I find out how much I am being charged?
The bicycle has been stolen. What should I do?
Can I rent a bicycle in one city and return it in another?
Where are the Tel-O-Fun stations located?
What happens if there are no bicycles at the station?
What happens if I want to return a bicycle but the station is full?
I want to propose a new location for a Tel-O-Fun station.
Which credit cards can I use?
How can I check the charges and rentals I’ve made?
Do you have a mobile phone app?
How can I contact you?
How can I update personal details and credit details?
How does it work ? Watch the movie
Click here for a short video clip
regarding bike rental
Terms and Conditions
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